Contact

Have you checked out our Help section or our YouTube videos?

If you couldn't find an answer there, please contact our customer service (+41 32 501 40 16) or chat with one of our expert customers.


Customer service

+41 32 501 40 16

Opening time
Monday - Friday: 07:00 - 20:00
Saturday: 08:00 - 19:00
Sunday: 09:00 - 19:00

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To start chatting, click on the bubble at the bottom right of the page. The chat is available 24/7.

Abandoned bike?

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To report an abandoned bike, simply fill out the form, and tell us as precisely as possible where the bike is.

Thanks so much for your support. 

Contact our Executive Board's members

Portrait von Markus Bacher
Portrait von Markus Bacher
Markus Bacher

Chief Executive Officer
+41 79 380 00 68
markus.bacher@publibike.ch

Portrait von Roger Juanola
Portrait von Roger Juanola
Roger Juanola

Chief Operating Officer ad interim
+41 78 480 70 74
roger.juanola@publibike.ch

Portrait von François Kuonen
Portrait von François Kuonen
François Kuonen

Chief Technical Officer
+41 79 213 68 25
francois.kuonen@publibike.ch

Portrait von Markus Müggler
Portrait von Markus Müggler
Markus Müggler

Chief Information Officer
+41 79 427 36 36
markus.mueggler@publibike.ch