Privacy Policy

Data collected from visitors to this website whilst using the login on www.publibike.ch (“Login”), the PubliBike app and the PubliBike services offered via the Internet (“online services”, e.g. microsites, etc.) is processed by PubliBike AG (“PubliBike”, “we” or “us”) in its capacity as both provider of this website and a service provider. The above-mentioned services will be referred to hereinafter as “digital presence”. Further details about PubliBike can be found under the “About us” section of the website.

Protection of your personal data is of great importance to us. We therefore, as a matter of routine, handle your personal data responsibly and in compliance with the applicable statutory data protection provisions and further legal principles.

This Privacy Policy contains information for you about our data processing methods. We explain what data will be processed by us whenever you access this website and other digital presences.

1. Who is the owner of the data collected?
PubliBike is the provider of the digital presences, and as owner of the data collected, decides upon their purpose and content.

The owner of the data collected is PubliBike AG, Weltpoststrasse 5, 3015 Bern, Switzerland.

2. What data do we collect?
In principle, our digital presence can be used without disclosing any personal data. As is common practice with many websites, certain data such as IP addresses and other usage information is collected automatically and then analysed and processed anonymously by our web analytics software. By using our digital presence, you consent to the collection, use and disclosure of this data in accordance with the terms of this Privacy Policy.

2.1 Automatic logging
Our web servers automatically log every visit in a temporary log file. User-specific data (such as the IP address of the requesting computer, identification data of the browser used, the operating system of the requesting computer, the amount of data transferred, the name of the Internet Service Provider, the date and time of access) and technical data (such as the name and URL of the referring web page when the website was accessed via a link and, additionally, the search term if it was accessed via a search engine) are logged and analysed anonymously. First, this data is needed to enable the use of our content (connection set-up), and is also used for system-related purposes, such as technical administration and system security. As part of this, so-called cookies may be used (see section 4 below). We do not use your data for any other purposes, unless you have given your express consent to additional data processing when using certain services, or if we are legally bound to do so.

2.2 Additional data processing
In order to use some of our online services, you must first register for the login with some personal data. When using the services, the data is processed in accordance with a contractual agreement and the associated Subscriber Conditions (SC) or General Terms and Conditions (GTC).

As part of bike sharing operations, personal data, which we process for the provision of services, is also collected. When using the services, the data is processed in accordance with a contractual agreement and the associated Subscriber Conditions (SC) or General Terms and Conditions (GTC) as well as in accordance with legal provisions. In this regard, the bike fleet may be equipped with a GPS tracker, which records the route and the location of each bike. The geolocation data collected is used exclusively for the purpose of locating the bikes again and is only processed if necessary.

In addition, we only process personal data when you send it to us; for example, by contacting us via our live chat or by sending us the location of a bike via the QR code. In these cases, we will only ask you to provide the personal data we require to perform the services we provide. The information you provide us with will be recorded in our IT systems.

3. How do we use your data?
Collecting data helps us to develop and improve our digital presence and to optimize our range of services. We use the data collected by automatic logging for the following purposes:

If services from PubliBike are used, your data is also processed in accordance with the contractual agreement and the Subscriber Conditions (SC) or General Terms and Conditions (GTC).

4. How do we use cookies?
4.1 What is a cookie?
A cookie is a text file with short data sequences (a sequence of letters and numbers) that by itself cannot perform any operations. This text file is transferred to your browser by the web server when you visit a website. The cookie is stored on your local computer. There are two different types of cookies: temporary cookies and permanent cookies. We use both temporary cookies, which are automatically deleted from your mobile device or computer at the end of the browser session, and also permanent cookies, which remain on your computer or mobile device for up to ten years after the browser session. They are automatically disabled after the programmed time.

You can check your browser’s log at any time to see which cookies are being run.

4.2 How safe is it to enable cookies?
It is safe to enable cookies when visiting our digital presence. When using a third-party computer, however, we recommend deleting cookies and your browser history to prevent subsequent users from being able to see your surfing behaviour.

4.3 How do we use cookies?
We use cookies to carry out an analysis of general user behaviour. Our goal is to optimize our digital presence, to make it easier to use, to make finding content more intuitive, and to ensure that it can be more clearly laid out and structured. It is important to us to make our digital presence user friendly and tailor it to your needs. This allows us to optimize our websites with targeted content or information on the website that may be of interest to you (e.g. geolocated).

5. What web analytics services do we use?
We use web analytics services such as Google Analytics for selected applications. The web analytics services use cookies (see section 4.1), which evaluate the use of the digital presence in order to obtain information and improve our services and in order to provide a statistical evaluation of our visitor traffic. It is not possible to trace the identity of individuals during these operations, unless you logged in using the PubliBike customer login and did not subsequently delete the cookie. The information generated in this way may be transmitted to a server abroad and stored there. You can prevent cookies from being stored by adjusting the settings of your browser software accordingly (see section 4.5). Data collection and storage can be withdrawn at any time with future effect. For more information, see the Google Analytics privacy policy.

6. How do I prevent the use of cookies and web analytics tools?
The use of cookies can be managed using the cookie banner and via the browser functions (settings or add-ons).

Most browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device using the feature for doing so in your browser.

To enable or disable cookies in your web browser:

You can find more information on the use of cookies at the following website: www.allaboutcookies.org

7. Will we share your data with anyone else?
In the event that PubliBike engages third parties to provide the services, it will be authorized to make available to them the data necessary for this purpose. These third parties are subject to the same obligations with regard to data protection as PubliBike itself. Apart from this, personal data is not transferred to third parties or otherwise transmitted without your express consent. Transfer to other companies within Swiss Post Group is permitted. We will retain your information for no longer than necessary and it will remain confidential. This excludes the transmission of personal data to governmental institutions and authorities as well as to private persons with a right thereto based on statutory regulations, court orders or regulatory decisions, as well as its transfer to payment collection offices or governmental institutions for the purposes of taking legal action or prosecution should our legally protected rights be challenged.

8. Your rights
8.1 Amendment, blocking and deletion / withdrawal of consent
You have the right to request information on the processing of your personal data and can seek its amendment, blocking or deletion.

If you have expressly consented to further data processing, you may revoke this at any time. Detailed information can be found in the relevant General Terms and Conditions and Subscriber Conditions.

8.2 Contact information
If you have any questions, suggestions or concerns about the handling of your data, please get in touch with PubliBike in writing with a copy of your passport or ID card.

Should you wish to contact us by e-mail, please note that e-mails will be in an unencrypted form and will therefore be susceptible to the security risks typically associated with such methods of communication.

9. How secure is your data?
The data we collect and save is treated confidentially and, using appropriate technical and organizational precautions, protected from loss or manipulation as well as from unauthorized access by third parties.

Login information exchanged between your hardware and us is encrypted. We do not accept liability for any unauthorized access or loss of personal data that is beyond our control.

Our digital presence may contain links to other digital solutions which are outside our control and are not covered by this Privacy Policy. If you access other digital solutions using the links provided, the operators of these digital solutions may collect information from you which will be used by these operators in accordance with their privacy policy, which may differ from ours.

10. Changes to the Privacy Policy
Changes to this Privacy Policy may be required from time to time, for example due to the ongoing development of our digital presence or as a result of changes in legislation. PubliBike therefore reserves the right to change the Privacy Policy at any time, with effect from a future date. Accordingly, we recommend that you reread this Privacy Policy on a regular basis. This Privacy Policy was last updated on: 12 January 2022.