General Terms and Conditions of PubliBike AG
1.1 Service Provider
PubliBike AG (the “Service Provider”) operates bike sharing systems under the brands PubliBike and Velospot.
1.2 Service offering
The Service Provider offers its customers (the “Customers”) bike sharing services for bikes and e-bikes in return for payment, 24 hours per day, at stations provided for this purpose.
1.3 Service Provider’s contact data
PubliBike AG may be contacted by its customers at the following address:
Tel: +41 32 501 40 16
2 SUBJECT AND CONCLUSION OF THE CONTRACT
These General Terms and Conditions (GTC) govern relations between the Customer and the Service Provider for the short-term use of bikes within the scope of the Service Provider’s bike sharing offering. Rates for the use of bikes are visible in the customer account and at www.publibike.ch or www.velospot.ch. The applicable rates and fees are those in force when the bike is used. The Service Provider may adjust the rates at any time. In the event of an adjustment to the rates, the Customer retains the rates that were valid at the time the contract was concluded until the end of his/her subscription.
The contract between the Customer and the Service Provider takes effect when the Service Provider accepts the Customer’s registration without reservations. Receipt of the confirmation of registration notifies the Customer that his/her request for registration was received and accepted by the Service Provider and that, therefore, the contract has taken effect. A Customer must be at least 18 years old in order to conclude a contract with the Service Provider. Minors aged 16 and older must obtain the consent of their legal representative to conclude a contract.
An exception is made on the Basel network for Velospot customers:
The minimum age of 14 years is allowed if the user holds a valid category M (moped) driving license and a parental authorization to use the Velospot service.
The driver's license or a copy of it must be submitted to PubliBike AG before purchasing a subscription for the Basel area.
It is the responsibility of the customer to present a valid and certified document. PubliBike AG disclaims any liability in case of the presentation of incorrect documents or the transmission of erroneous information.
Any attempt at fraud automatically results in the deletion of the customer's account with no possibility of reimbursement.
The case will be reported to the relevant authorities.
3 CUSTOMER ACCOUNT
3.1 Registration and access media
The Customer registers via the Service Provider’s application or website, by providing his/her name, e-mail address and a payment method. The Customer may choose his/her access medium. The Service Provider has set up interfaces with selected business customers to ensure that their employees, students or customers can register. The specification of the payment method is not always required via these interfaces.
The Customer’s account and related access media are personal and non-transferable. The Service Provider must be informed if the access medium is lost, and the Customer must make the relevant amendments to his/her account. If the Customer fails to meet these obligations, the Customer shall be responsible and liable for any unauthorized use of his/her access media by third parties (e.g. in case of an unauthorized transmission), and for any ensuing loss or damage.
3.2 Amendments to personal data
The Customer shall use the Service Provider’s application or website to enter all changes that have occurred since his/her registration (such as a change of name or new payment method) in his/her personal customer account, within ten working days of the occurrence of such changes.
3.3 Blocking of Customer’s account
The Service Provider reserves the right to block the Customer’s account at any time (withdrawal of right of use), either temporarily or permanently, whenever the Service Provider deems that such a step is justified. This provision applies to the following cases in particular: unpaid bill, vandalism, theft of bike, or failure to comply with the rules of use and/or with any other obligation incumbent on the Customer. Services provided until the account is blocked shall be billed. Costs of subscription already paid shall not be refunded.
4 CONDITIONS OF USE
4.1 Availability and borrowing
Under no circumstances may the Customer demand the availability of a station or bike, the good working order of a bike, a sufficient charge level on an e-bike or the availability of free spaces at bike sharing stations.
The Customer may borrow several bikes at the same time according to his/her subscription. The exact number of bikes is stated in the product description published on the Service Provider’s website. The Customer accepts responsibility and liability for all bikes borrowed through his/her customer account, even if he/she is not the rider.
4.2 Inspection of the condition of the bike
Before starting to use the bike, the Customer is obliged to verify that the bike is free from any visible damage. During this inspection, he/she must in particular verify that the brakes and lighting are in working order and that the tyres are sufficiently inflated. If such damage is detected, the bike must not be used (except in the case of purely aesthetic damage that does not affect the safety of the bike) and the damage must be reported. The Customer may be held liable for such damage. The Customer shall report the damage via the application, the hotline or the live chat to the Service Provider’s Customer Service.
4.3 Use of bikes
The Customer must be a in condition fit for driving to use the bikes. The Customer is prohibited from riding a bike if his/her reactive capabilities are diminished, due in particular to the influence of alcohol, medications or drugs, and in case of extreme fatigue or illness. Bikes may only be used on paved roads and paths which are passable by wheeled traffic. The Customer must take care when using the bike. The Customer is prohibited from using the bike for illegal purposes or for other purposes which do not conform to the contract. It is prohibited to use the bike in competitions of any sort whatsoever. The Customer must comply with the road traffic provisions in force (such as the Federal Road Traffic Act (RTA/SVG) and the Swiss Road Traffic Regulations (RTR/VRV)). In particular, the Customer is prohibited from transporting persons or animals on the bike or in the basket. For bicycles equipped with a dynamo light, it must be manually activated. The minimum age for using bikes and e-bikes is also governed by the provisions relating to road traffic. The Customer shall be responsible for paying fines or for loss, damage or injury which he/she has caused. Furthermore, the provisions regarding loss, damage and injuries, theft and accident stipulated in clause 5 are applicable. When the Customer parks the bike during a journey, he/she must lock it using its electric lock by closing the lock by hand and confirming the intermediate stop via the relevant pictogram on the lock display. A double green beep followed by a red beep to signal the closure of a Velospot.
4.4 Return of the bike
Bikes may only be returned to an official, active PubliBike / Velospot station. Active stations are displayed on the app or website of the Service Provider. The bicycle must be returned within the rental network. Upon return, the customer must manually lock the electronic lock by pressing the lock's shackle until it engages. The return is confirmed to the customer on the electronic lock through a return icon, in the customer account on the app, and on the website. If the lock cannot be physically locked, the customer is required to secure the bicycle. If the Customer leaves the bike without confirming that it has been returned, the rental duration will continue at the Customer’s expense. If the bike has not been correctly returned within 24 hours, the Service Provider shall regard the bike as missing (see clause 5.1). The time when the bike is returned is taken as the basis for billing purposes. If the bike cannot be returned to the intended station because the station is full or non-operational, it is a mandatory requirement to return the bike to the nearest station with free spaces. If the bike cannot be returned correctly despite all the Customer’s efforts, the Customer must immediately inform the Customer Service of this situation.
Proper return means that no bicycle has been damaged, lost, or stolen, and that all rented bicycles have been returned and confirmed at the station (confirmation of return through the return icon for PubliBike or a blinking green light on the lock at the end of the rental at the station for Velospot).
Any improper use of the bicycle requiring administrative intervention, the dispatch of a field team, and/or other measures incurs a fee of at least CHF 20.- to be borne by the customer. Proper use means that no bicycle has been damaged, lost, or stolen, and that all rented bicycles have been returned and confirmed at the station (confirmation of return through the return icon for PubliBike or a blinking green light on the lock at the end of the rental at the station for Velospot). The minimum penalty for failure to lock the bicycle is CHF 40.-
It should also be noted that any fines are in addition to the actual bicycle usage costs.
5 DAMAGE / THEFT / ACCIDENT
5.1 Damage / Theft
If the Customer has inflicted loss, damage or injury on third parties through the use of bikes and if legal liability applies, the Customer shall be fully liable for such loss, damage and/or injury. The Customer shall furthermore fully compensate any loss, damage or injury (including consequential loss or damage) / theft or costs to collect a bike resulting from non-compliant use of bikes or failure to comply with the conditions of use. The Customer must notify the Service Provider of any loss, damage, injury or theft within 24 hours. The Service Provider is entitled to enforce the claim for damaged, missing, stolen or purloined bikes against the last registered Customer. For this purpose, the Service Provider may refer to the electronic journey recorder. It is incumbent on the Customer to provide evidence to the contrary. In the event of damage/theft, the Customer is not entitled to compensation for damage suffered or consequential costs. In case of theft of an improperly locked bicycle, the minimum amount of damage is CHF 3’600.- (e-bike and lock) or CHF 2’300.- (mechanical bicycle), depending on the type of bicycle.
The Customer declares that he/she is insured against accidents. The Service Provider must always be notified immediately of any accidents and falls which result in material loss or damage.
PubliBike AG disclaims any liability in case of accidents, falls, and/or damages caused to third parties with a rented bicycle and caused by the customer.
In case of bodily injury and/or material loss or damage sustained by third parties, or if a third party is wholly or partially responsible or liable, the Customer must contact the police and complete an accident report. Upon request he/she must send a copy of this report to the Service Provider.
The prices and rates of PubliBike AG are expressed in Swiss Francs and include VAT.
Costs (of subscription and use of the bike) are billed to the Customer according to the rates published in the customer account. The Customer is obliged to pay the amount corresponding to use of the bike until it is returned in the correct manner (see clause 4.4). The cost of using the bike is based on the rental duration. If the bike has not been returned correctly, the rental duration shall be charged to the last customer until the bike is returned in the due and proper manner. The Customer Service must be informed in the event of difficulties with the rental, intermediate stop or return.
By indicating his/her payment method, the Customer authorizes the Service Provider to use said payment method for direct debiting of all charges related to the use of this service. The Customer undertakes to ensure that his/her payment method is valid and adequately funded.
Payments by credit card (or bank account for Velospot) are subject to the GTC of the relevant financial institutions.
Any complaint regarding billing must be submitted within thirty (30) days of the debit. Failing such complaint, the billing shall be deemed to have been accepted.
6.3 Delayed / defaulted payment
In case of failure to pay, the Customer’s account will be blocked automatically by the Service Provider.
7 TERM OF CONTRACT AND TERMINATION
7.1 Term of contract
The term of the contract or of the subscription is visible in the customer account.
7.2 Termination and renewal
The Customer may terminate the contract at any time before the stipulated end date of the contract or the subscription. If the contract is not terminated, it will be extended automatically for a duration according to the selected subscription(1). The subscription may be canceled through the customer account on the website or via the application. Any costs incurred through bike use until the expiration of the subscription shall be billed. Any remaining credit for use of the bike will not be refunded, but may be utilized subsequently by the Customer if he/she acquires a new subscription via the same account.
(1)Except for Velospot. The customer must renew their subscription themselves at the end of the term.
In the case of an annual subscription, the Customer will receive a reminder from the Service Provider within the 45 days prior to the expiration of his/her subscription period, informing him/her about the renewal of his/her subscription for one additional year and about the new debit for the cost of subscription, unless the Customer terminates the contract in accordance with the aforementioned provisions prior to the stipulated end date of the subscription period. Any costs incurred due to use of the bike until the expiration of the subscription shall be billed.
For Velospot customers, an email is sent 10 days before the end of the subscription to notify the end of the subscription period and invite the customer to renew their subscription if they wish.
The contract may be terminated for good cause immediately and without compensation for the party requesting such termination, in accordance with these GTC. “Good cause” is understood to denote, in particular, the occurrence of circumstances that render it impossible to continue the business relationship (in particular, serious or repeated breach of contractual obligations).
The subscription can be upgraded at any time and will be valid with immediate effect. An upgrade applies when the cost of a new subscription is higher than that of the current subscription.
The subscription can be downgraded at any time, but will only be valid after the expiry of the current subscription period specified in the customer account. A downgrade applies when the cost of a new subscription is lower than that of the current subscription.
The conditions described in point 7.2 may differ for subscriptions for business customers. The terms of the subscription can be viewed in the customer account.
8 DATA PROTECTION
When collecting and processing personal data, the Service Provider complies with the current legislation, especially regarding data protection law. It safeguards customer data with suitable technical and organizational measures and treats it confidentially.
It collects, processes and stores personal data only to the extent necessary to provide these services, for the security of operations and infrastructure, for invoicing, and to manage and maintain customer relationships so as to ensure a high quality of service.
8.2. Market research, customer advice and marketing:
With regard to the provision of a competitive market service, the Customer agrees that the Service Provider may collect and process his/her personal data for market research (e.g. customer satisfaction surveys) and consulting purposes.
The Customer agrees that the Service Provider may collect and process personal data for its own advertising purposes.
The Customer has the right to prohibit the use of personal data by the Service Provider at any time without specifying reasons, provided that its usage is not required to render the services. As regards asserting the right to object, see Point 8.4 below, Rights of individuals concerned.
Personal data may be disclosed to third parties who do not act as a data processor for previously mentioned processing purposes only to the extent that it is legally permissible or with the prior consent of the Customer.
8.3 GPS tracking
The bike fleet may be equipped with a GPS tracker, which records the route and the location of each bike. The geolocation data collected is used exclusively for the purpose of locating the bikes again and are processed only if necessary.
8.4. Rights of individuals concerned
The Customer has the right to request information on the processing of his or her personal data or its correction, deletion or destruction. This is subject to legal requirements that oblige or entitle the provider to process or disclose data. If the deletion of data is not permitted for legal reasons, the data will be blocked instead of deleted.
He/she may forbid the processing of his/her data, provided it is not necessary to render the services he/she has requested. This also applies to the disclosure of his/her data to third parties. If the customer has expressly consented to further data processing, he/she may revoke this at any time.
In order to assert his/her rights, the Customer should contact the PubliBike Customer Service in writing (by post) with a copy of his/her passport or ID.
8.5 Additional data privacy statements
The individual provisions of the online services and the data privacy statement of the Service Provider give further information about data processing by PubliBike.
8.6 Involvement of third parties (processors)
The Service Provider may involve third parties to render services and make the necessary data accessible to the third parties involved. The processor is subject to the same obligations as regards guaranteeing data protection as the Service Provider itself and may – subject to differing legal regulations – not process the data for its own purposes and only on behalf of and on instructions from the Service Provider. The Service Provider undertakes to select, instruct and monitor such providers in a prudent manner.
9 FINAL PROVISIONS
9.1 Service Provider’s liability
The Service Provider declines all liability, and excludes all liability for loss, damage or injuries sustained by the Customer in connection with the performance of this contract, unless it can be proven that the Service Provider acted with intent or gross negligence.
The Service Provider’s liability is consistently excluded in the following cases: incidental or consequential damage, loss or injury; loss, damage or injury inflicted on third parties; and loss of earnings.
The Service Provider declines any liability for personal effects left behind on the bike or in its basket.
9.2 Customer’s liability
The Customer accepts primary liability in accordance with the provisions of these GTC and secondary liability in accordance with statutory provisions if the bike is damaged, not returned according to the proper process or stolen, if the rental procedure is not performed correctly or if the Customer fails to fulfil his/her obligations pursuant to these GTC. The Customer’s liability furthermore extends to the ancillary costs related to the damaging event, such as appraisal costs, repair costs, loss of use/operation or costs to collect bikes.
It is the Customer’s responsibility to take out insurance (accident and civil liability).
9.4 Amendments to the GTC
The Service Provider reserves the right to amend these GTC at any time. Customers are notified of amendments in a suitable manner, stating the date when they come into force, and are deemed to be known to the Customer as from that date.
Amendments are deemed to be approved by the Customer unless the Customer terminates the contract within a period of one month (taking account of the provisions stipulated in clause 7.2).
9.5 Place of jurisdiction and applicable law
The place of jurisdiction is Bern. In the case of a legal dispute arising from contracts concluded with consumers, claims or complaints filed by the Customer fall under the jurisdiction applicable to the domicile or registered office of one of the parties, and claims or complaints filed by PubliBike fall under the jurisdiction applicable to the defendant. The term “contracts concluded with customers” is understood to denote contracts relating to services intended to meet the personal or family requirements of the Customer.
For Customers whose domicile or registered company office is abroad, Bern is the place of performance and the sole place of jurisdiction for all proceedings.