Support Center | PubliBike Velospot

The minimum age is 18 years. Minors aged 16 and above may use bikes and e-bikes only with the consent of their legal guardians. E-scooters are allowed from 18. In Basel, the minimum age is 14 if a valid M-category moped license is present and parental permission is given. The license must be submitted before purchasing a subscription. It is the customer's responsibility to comply with the minimum age and provide valid documents. False information may result in account suspension. Form required.

Currently, there are three apps in Switzerland. Gradually, we are switching to a single app. You can find an overview of the apps by region under Download App.

The login for the PubliBike app and the two PubliBike Velospot apps is different. Therefore, you must register separately for each app. However, the login for the PubliBike Velospot apps is the same.

Your SwissPass can be used as an access medium. If you link it in the app, your subscription will be connected to the SwissPass. If you do not actively link it, you can use bikes and e-bikes in the PubliBike Velospot network with B-Quick. The SwissPass is not migrated.

When registering as a new user, a verification fee of 5 CHF applies. This will then be credited to your ride balance. If you enter a promo code during registration, you can skip the fee, for example for day passes.

Make sure the lock is properly closed – many forget this. Activate the lock and hold the latch until you hear a beep. Check the return confirmation in the app. If there are issues, contact customer service.

If a bike or e-bike is not available for rent, it is usually due to a low battery. The vehicle will soon be available with a full battery. The app only shows bikes and e-bikes with sufficient battery.

You can take a stopover at any time – your per-minute rate continues. Instructions for this can be found here.

We try to supply all stations with bikes and e-bikes, but at busy stations, none may be available.

Usually, the lock was not closed properly or was forgotten. If you are certain everything was correct, contact customer service. We will review the case.

With a promo code, you can unlock special offers such as day passes, new subscriptions, or BusinessBike subscriptions. Enter the code in the respective app to activate the offer.

Vouchers can be used to receive ride credit. This credit is available for future rides. Instructions for entering promo codes and vouchers can be found here.

If a promo code appears as invalid, there are three possible reasons: the code has expired, your email does not match the promo code, or the code was entered incorrectly. Check all details and try again.

Depending on the app, there are different places to redeem your promo code. Check How it works for detailed instructions on redeeming codes.

To activate a subscription, four things must be done: your email must include your company email, the correct promo code must be entered, your phone number must be verified, and a payment method must be added. You will then receive a confirmation email with a link to click.

Subscriptions do not renew automatically. To extend your subscription, you can simply reactivate it via the app or with your promo code.

Your subscription does not need to be cancelled, as it does not auto-renew. It simply expires at the end of its validity.

If something is incorrect or described differently in your subscription, contact us in the chat. We will check immediately.

There are various subscription types: public subscriptions available in the app, day passes, the B-Quick rate (standard rate), and BusinessBike subscriptions for company employees.

Think you were charged the wrong amount? Contact us in the chat – we will clarify it for you.

If something is wrong or described differently in your subscription, contact us in the chat. We will check immediately.

Credit is valid only for rides, not for subscription purchases. Payouts are not possible.

Report the damage directly in the app. This allows operations to repair the vehicle quickly.

Is a spoke blocking the lock? Turn the rear wheel slightly to allow it to open. It may also be that the battery is too low to rent it.

Press the on/off button and push the latch fully. Hold briefly until the lock beeps. Check if a spoke is blocking it. If it still does not work, report it in the app.

If the battery is empty, bring the e-bike to the nearest station and report it in the app.

Safety comes first. Report accidents or major damages directly via the hotline.