How it works

1

Rent a bike

1. Register and find a station near you

Register via the website or the PubliBike App to borrow a bike or e-bike at any PubliBike station.

 

2. Search for station and available bikes

The PubliBike stations are easily recognizable by their totem. You can locate them and find the nearest stations using the map or in the app. Available bikes and e-bikes are displayed when you click on the station.

 

3. Choose your bike

You can choose the desired bike or e-bike at the station. Check that the bike has no damage before you take off. If it has any damage, you can report it directly via the app. Check the battery level of the e-bikes in the app or directly on the e-bike.

 

4. Open the bike lock and get going

Open the app on the smartphone and press "Unlock a bike". The bike lock is located behind the saddle. To wake it up, just press the button. Place your smartphone with the open PubliBike app away from the display and the lock will open itself. To open the bike with a card (SwissPass, for example), put the card on the right side of the padlock screen.
The padlock opens immediately. If the padlock does not open, check that one of the spokes of the wheel does not block the padlock; in this case, open it manually.
A pictogramm appears ? That's what it means!

More information about the safety on the bike

2

Take an intermediate stop

1. Close the bike lock outside a station

Close the bike lock manually until you hear a “click”. The display shows a pause symbol so you know that the bike is now in an intermediate stop.

 

2. Enjoy your break

The bike is reserved for you and cannot be opened by any other user. During the intermediate stop, your ride remains active and is billed accordingly.

 

3. Reopen the bike lock and continue your ride

Open the app on the smartphone and press "Unlock a bike". The bike lock is located behind the saddle. To wake it up, just press the button. Place your smartphone with the open PubliBike app away from the display and the lock will open itself. To open the bike with a card (SwissPass, for example), put the card on the right side of the padlock screen.
The padlock opens immediately. If the padlock does not open, check that one of the spokes of the wheel does not block the padlock; in this case, open it manually.

3

End your ride

1. Ride to a station and park the bike

The bike can be parked free at all PubliBike stations. These are easily recognizable by their totem. All stations are marked on the map or in the app.

If the station is already full, please go to the next nearest station.

Thanks to geolocation, the app allows you to display the nearest stations.

 

2. Close the bike lock

Close the bike lock manually until you hear a “click”. The display should show a check mark to confirm the correct return. The ride is automatically terminated, and the bike is available again. 

 

3. Overview of my rides

All current and completed rides can be seen in your account. Ride costs are automatically charged to your credit card. The ride will be displayed as "in process" before you see the charges associated with the ride. The ride may remain open on your account for up to 24 hours. After this time, if the ride is still open, contact our customer service via our hotline or use the live chat.

Rent a bike with your smartphone

 

Take an intermediate stop

Rent a bike with the SwissPass

 

End your ride

Have you received a promotional code? Follow these steps to enter your promo code in your account.

New customer

Existing customer