Have you seen our help section yet? Here you'll find answers to frequently asked questions. You can also visit our YouTube channel to watch short videos explaining our system. 

If you could not find your solution in our help section, please call our hotline (058 453 50 50, daily from 6 am to 7 pm). Outside of these hours please fill out our contact form below.

Please take 5 minutes to complete our survey and help us improve our service for you: https://goo.gl/forms/qGZ9m2X7It5S6Wz72

If you wish to report an abandoned bike, you can do so directly using the email address velo@publibike-service.ch.

For any questions, please contact our customer service by telephone or with our online contact form.

We greatly appreciate your help.