Have you checked out our Help section or our YouTube videos?  


If you couldn't find an answer there, please call our hotline (058 453 50 50, daily from 6 am to 7 pm) or chat with one of our expert customers.

Hotline 058 453 50 50
Opening time

Daily from 6 am to 7 pm

To start chatting, click on the bubble at the bottom right of the page.

Please, let us know!

To report an abandoned bike, simply write to us at this email address:, and tell us as precisely as possible where the bike is.
Thanks so much for your support.