Have you checked out our Help section or our YouTube videos?  


If you couldn't find an answer there, please call our hotline (058 453 50 50) or chat with one of our expert customers.

Hotline 058 453 50 50
Opening time

Monday - Friday: 7:00 - 20:00

Saturday: 9:00 - 19:00

Sunday: 9:00 - 19:00

To start chatting, click on the bubble at the bottom right of the page. The chat is available 24/7.

Please, let us know!

To report an abandoned bike, simply write to us at this email address:, and tell us as precisely as possible where the bike is.
Thanks so much for your support.