Have you seen our help section yet? Here you'll find answers to frequently asked questions. You can also visit our YouTube channel to watch short videos explaining our system. 


If you could not find your solution in our help section, please call our hotline (058 453 50 50, daily from 6 am to 7 pm). Outside of these hours please fill out our contact form below.

Customer survey

Please take 5 minutes to complete our survey and help us improve our service for you:

Hotline 058 453 50 50
Opening time

Daily from 6 am to 7 pm


Important Information

If you wish to report an abandoned bike, you can do so directly using the email address


For any questions, please contact our customer service by telephone or with our online contact form.


We greatly appreciate your help.

Thank you for contacting us

Due to the increasing popularity of PubliBike we get a lot of requests. Thanks in advance for your patience during the coming days!